*{box-sizing:border-box}body{color:#102a43;background:#f5f7fb;margin:0;font-family:Inter,ui-sans-serif,system-ui,sans-serif}button,input,textarea,select{font:inherit}button{cursor:pointer}.app-shell{min-height:100vh;display:flex}.sidebar{color:#fff;background:#102a43;flex-direction:column;width:260px;padding:28px 20px;display:flex}.brand{align-items:center;gap:10px;margin-bottom:40px;font-size:22px;font-weight:700;display:flex}.brand-mark{color:#2dd4bf}.sidebar nav{gap:7px;display:grid}.sidebar nav button,.role-switch button{color:#c9d8e5;text-align:left;background:0 0;border:0;border-radius:9px;padding:11px 12px}.sidebar nav button:hover,.sidebar nav .nav-active,.role-switch button.selected{color:#fff;background:#183d5b}.role-switch{border-top:1px solid #2a4b63;gap:5px;margin-top:28px;padding-top:20px;display:grid}.role-switch span{text-transform:uppercase;color:#8da7ba;letter-spacing:.1em;margin:0 12px 4px;font-size:11px}.sidebar-footer{align-items:center;gap:10px;margin-top:auto;display:flex}.avatar{color:#102a43;background:#2dd4bf;border-radius:50%;place-items:center;width:38px;height:38px;font-weight:700;display:grid}.sidebar small{color:#a9bfd1}.content{flex:1;max-width:1180px;margin:auto;padding:28px 48px}header{color:#6c8194;justify-content:space-between;margin-bottom:38px;font-size:14px;display:flex}.status{align-items:center;gap:8px;display:flex}.status i{background:#2bb673;border-radius:50%;width:8px;height:8px}.hero{background:#e6f5f2;border-radius:24px;justify-content:space-between;align-items:center;padding:42px;display:flex}.eyebrow{text-transform:uppercase;letter-spacing:.12em;color:#16877c;margin-bottom:12px;font-size:11px;font-weight:700}.hero h1{max-width:650px;margin:0 0 16px;font-size:40px;line-height:1.08}.hero p,.muted{color:#6c8194}.hero-orb{color:#2bbfae;opacity:.7;font-size:100px}.stats{grid-template-columns:repeat(4,1fr);gap:18px;margin:28px 0;display:grid}.stats article,.panel{background:#fff;border:1px solid #e3ebf1;border-radius:16px;padding:24px}.stats span,.stats small{color:#6c8194;display:block}.stats strong{margin:12px 0 4px;font-size:32px;display:block}.panel{margin-top:24px}.panel h2{margin-top:0}.form{gap:16px;max-width:650px;display:grid}.form label,.detail-controls label{gap:8px;font-weight:600;display:grid}.form input,.form textarea,.form select,.filters input,.filters select,.reply-form textarea,.detail-controls select{background:#fff;border:1px solid #ccd9e3;border-radius:8px;padding:11px}.button{color:#fff;background:#16877c;border:0;border-radius:9px;width:max-content;padding:12px 18px;font-weight:700}.toolbar{justify-content:space-between;align-items:end;gap:20px;display:flex}.filters{gap:8px;display:flex}.ticket-list{display:grid}.ticket{text-align:left;color:#102a43;background:0 0;border:0;border-top:1px solid #e3ebf1;align-items:center;gap:16px;width:100%;padding:16px 4px;display:flex}.ticket:hover{background:#f7fbfb}.ticket-main{flex:1;gap:5px;display:grid}.ticket-main small{color:#6c8194}.ticket.urgent{border-left:3px solid #e76f51;padding-left:12px}.badge,.priority{white-space:nowrap;font-size:12px}.badge{color:#16877c;background:#e8f6f2;border-radius:20px;padding:5px 8px}.badge.ouvert{color:#9b7110;background:#fff5d8}.badge.résolu{color:#617384;background:#e8edf1}.priority{color:#6c8194}.detail{position:relative}.close{color:#16877c;background:0 0;border:0;position:absolute;top:20px;right:20px}.detail-controls{gap:16px;margin:20px 0;display:flex}.conversation{gap:12px;margin:20px 0;display:grid}.message{background:#f2f6f8;border-radius:12px;padding:14px 16px}.message p{margin:7px 0 0}.message.note{background:#fff6dc;border-left:4px solid #e3ae3c}.reply-form{gap:10px;display:grid}.check{color:#526b7d;align-items:center;gap:8px;font-size:14px;display:flex}.notice{color:#fff;background:#102a43;border-radius:9px;padding:13px 17px;position:fixed;bottom:24px;right:24px}@media (width<=900px){.stats{grid-template-columns:repeat(2,1fr)}.content{padding:22px 24px}}@media (width<=700px){.app-shell{display:block}.sidebar{width:100%;padding:18px}.sidebar nav{grid-template-columns:repeat(2,1fr)}.role-switch{display:flex;overflow:auto}.sidebar-footer{margin-top:18px}.content{padding:18px 14px}.hero{padding:26px}.hero h1{font-size:30px}.hero-orb{font-size:60px}.stats{grid-template-columns:1fr}.toolbar{align-items:start;display:grid}.filters{flex-wrap:wrap}.ticket{flex-wrap:wrap;align-items:flex-start}.detail-controls{flex-direction:column}}
